The influence of BPM-supportive culture and individual process orientation on process conformance

Purpose Organizations rely on their business processes to achieve objectives and ensure compliance with relevant laws regulations. Hence, conformance process specifications is essential remain compliant. Various factors influence an organization’s ability operate in its specifications. This study investigates the of management (BPM)-supportive culture individual orientation conformance. Design/methodology/approach A construct was created for perceived two constructs were selected from literature represent BPM-supportive orientation. survey conducted 178 employees a global enterprise, hypotheses formulated, statistical model constructed validated. Findings Results pinpoint key role influencing both Individual also found have significant The findings provide additional evidence significance human-related aspects BPM achieving success. Originality/value contributions this paper help better understand how soft contribute employees’ drawing relating concepts organizational routines.